30-day return window

If you're not happy with a purchase, you can return most items within 30 days of delivery for a full refund or exchange.

What qualifies for a return

• The item is unused, in its original packaging, and in the same condition you received it.
• You have proof of purchase (order number or receipt).
• The item isn't on our list of non-returnable products (perishable goods, personal care items, and made-to-order products).

How to start a return

Contact our support team through the contact page with your order number and the reason for the return. We'll send you return instructions and, where applicable, a prepaid shipping label.

Refunds

Once we receive and inspect your returned item, we'll notify you by email whether the refund was approved. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or incorrect items

If an item arrived damaged or you received the wrong product, contact us within 48 hours of delivery and we'll arrange a free replacement or full refund — no return shipping cost to you.

Late or missing refunds

If it's been more than 10 business days since your refund was approved, first check with your bank or card provider, then contact us if the refund still hasn't appeared.