Delivery and returns: what to check before ordering

Delivery and return information can vary between stores and products on a marketplace. Check the details for the specific item rather than assuming the same terms apply to every listing.

Before adding an item

Read the product page and store information. Check whether the item is available and whether the listing provides delivery or return details.

Review checkout options

At checkout, review the delivery methods, delivery area, estimated timing and any costs shown for your order. Estimates can change with the destination, carrier or store handling the item.

Understand the return terms

Read the store's return information and keep the order confirmation. Return rights and exceptions depend on the seller, product and applicable rules. The Norwegian Consumer Council has general guidance on cancellation rights for online purchases.

If something is unclear, ask before completing the order. For a question after purchase, include your order number and the store name when you contact KjøpNå.